Privacy Policy
Last Updated: July 2, 2026
Delmarva Benefit Group ("Delmarva Benefit Group," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
This Privacy Policy applies to delmarvabenefitgroup.com and any services provided through our website.
If you have any questions regarding this Privacy Policy, please contact us at:
Email: [email protected]
Phone: 1-866-938-7595
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Delmarva Benefit Group does not share customer SMS opt-in information, including mobile phone numbers, consent records, or text messaging originator data, with affiliates or third parties for marketing, promotional, or any purpose unrelated to providing our services.
Information may only be shared with trusted service providers that help us deliver the communications you have requested. These providers are contractually required to protect your information and may not use it for their own marketing purposes.
All SMS consent records are treated as confidential and maintained in accordance with applicable privacy and telecommunications laws.
Information We Collect
We collect information you voluntarily provide as well as limited technical information collected automatically.
Personal Information
Depending on how you interact with us, we may collect:
Name
Email address
Mobile phone number
Mailing address
Information you provide regarding your Medicare or insurance needs
Appointment details
Event registrations
Communication preferences
SMS and email consent records
Date and time of your consent (where applicable)
If you request a consultation or quote, we collect only the information necessary to provide those services.
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time and date of your visit
Website usage analytics
This information helps us maintain website security, improve performance, and better understand how visitors use our website.
Cookies
Our website uses cookies and similar technologies to:
Keep the website functioning properly
Remember your preferences
Improve website performance
Analyze visitor behavior
Measure website effectiveness
You may control or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
How We Use Your Information
We use your information to:
Respond to inquiries
Schedule consultations
Confirm appointments
Send appointment reminders
Register you for educational events
Provide Medicare and insurance information you requested
Send SMS messages you have consented to receive
Send marketing communications where you have provided consent
Improve our website and services
Prevent fraud and maintain website security
Maintain records of communication preferences and consent
Meet legal and regulatory obligations
We only use your information for purposes you would reasonably expect based on your interaction with Delmarva Benefit Group.
SMS / Text Messaging
When you provide your mobile phone number and expressly opt in through one of our website forms, appointment requests, event registrations, or other consent methods, you agree to receive SMS messages from Delmarva Benefit Group.
Our website provides separate consent options for:
Transactional Messages
These may include:
Appointment confirmations
Appointment reminders
Appointment updates
Customer service communications
Information related to services you requested
Marketing Messages
These may include:
Medicare educational content
Event invitations
Medicare plan information
Promotional offers
Company updates
You may opt into either category or both. We will only send the types of messages you have specifically agreed to receive.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
We maintain timestamped records of all SMS opt-in actions and communication preferences and comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws governing SMS communications.
Message frequency varies depending on your appointments, event registrations, and the communications you have requested.
Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
After opting out, you will receive one final confirmation message and no further SMS messages unless you opt in again.
Reply HELP for assistance or contact us at:
1-866-938-7595
SMS Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with trusted service providers who assist us in delivering the messaging services you have requested.
SMS opt-in data, consent records, and text messaging originator information will never be sold or shared with third parties for marketing purposes.
Carriers are not liable for delayed or undelivered messages.
How We Share Information
We do not sell, rent, or trade your personal information.
We may share information only in the following limited circumstances.
Service Providers
We work with trusted third-party vendors who assist with:
Website hosting
Appointment scheduling
SMS delivery
Email communications
Customer support
Website analytics
These providers may only use your information to perform services on our behalf and are required to maintain its confidentiality.
SMS aggregators and messaging providers receive only the information necessary to deliver messages you have consented to receive.
SMS consent records and opt-in data are never shared for marketing purposes.
Legal Requirements
We may disclose information when required by law or in response to:
Court orders
Government requests
Law enforcement requests
Protection of our legal rights
Protection of our customers or the public
Business Transfers
If Delmarva Benefit Group is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Should this occur, your information will continue to be protected under this Privacy Policy until a replacement policy is provided.
How We Protect Your Information
We maintain reasonable administrative, technical, and physical safeguards designed to protect your information.
These safeguards include:
Secure access controls
Encryption where appropriate
Secure authentication procedures
Routine software updates
Regular security reviews
Employee access controls
Secure backup procedures
Ongoing monitoring for unauthorized access
While we work hard to protect your information using commercially reasonable security measures, no method of transmission or storage can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain your information only as long as necessary to:
Provide requested services
Respond to inquiries
Maintain required business records
Comply with legal obligations
Demonstrate communication consent where required
When information is no longer required, it is securely deleted or anonymized.
Your Rights & Choices
You may:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information where permitted by law
Withdraw consent for future marketing communications
Opt out of SMS messages by replying STOP
Unsubscribe from marketing emails using the unsubscribe link
Request information about how your data is processed
To exercise these rights, contact us at:
We may verify your identity before fulfilling certain requests.
Children's Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal information, please contact us immediately so we can remove it.
Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on this page and will include the updated "Last Updated" date.
For significant changes, we may also notify users through our website or by email where appropriate.
Contact Us
Delmarva Benefit Group
7852 S. Dupont Hwy, Suite 1D
Felton, DE 19943
Phone: 1-866-938-7595
Email: [email protected]
Website: https://delmarvabenefitgroup.com
By using our website or services, you acknowledge and agree to this Privacy Policy.